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Vtech i5853 Phones

Vtech i5853 5.8 GHz 1-Line Cordless Phone

Overall Rating: 3/5 stars   See 7 reviews  | Write a review
Information: Product details   |   Product accessories
Price Range: $15.00 - $65.00 at 9 stores
 

Product Review

OK phone...HORRENDOUS customer service

by   metetron ,   Sep 23, 2005

Pros:  Other than the listed problems, the rest of the features seem ok. Very cool design.

Cons:  Please see review...

The Bottom Line:  Good luck to you, but I wouldn't bother.

Overall Rating: 1/5 stars
 

Author's Review

The i5853 is ok. The appearance is excellent not too many phones look this cool. BUT...There are what I consider to be three major problems, four if you count the customer service.
1. The caller ID stores the numbers like a cell phone without the number '1' to call long distance, so if you find the number in the caller ID and want to call back at the touch of button, that will not happen, you must dial the whole number manually to include the '1'.
2. The reception seems good, but there is a definite echo in the headset and can be quite annoying, a little surprising that they would design a major aspect of the phone operation like that...there are many complaints posted on the internet about this.
2. One of the best features is that a spare set of rechargeable batteries can be placed in the base set and will power the phone for a while if the power goes out or used as replacements for a handset. This feature seems to work, but you must use and buy at additional cost the Vtech batteries even though the manual says any NiMH at 1.2v. If you put anything but Vtech batteries in the base set the unit gives you a warning that you placed alkaline batteries in even if you didn't which makes a light on the base flash VERY VERY bright and non-stop, which is really disturbing if you use in a bedroom. The batteries from Vtech are NiMH, 1.2v, 1400mah. I could not find 1400mah and put 2200mah in, maybe the phone can tell the difference? The batteries do work, but again, they give a warning and the annoying flashing light.

I called the customer service/tech line to resolve the battery issue 4 times over 2 weeks. All can say about that is I hope English is not your only language and you can handle dealing with rude idiots that have no clue about why they are working there or their own products. They do however seem to know how to lie quite well when they do attempt to communicate. I can not state enough how HORRENDOUS the customer service at Vtech is. I am trying to be nice about this, but I would have liked to express this in expletives. Anyway if you get lucky and can find at working phone for cheap ($50.00 or under) then maybe, but never again for me. I took a chance on Vtech and lost. Good luck to anyone buying anything from Vtech.
 

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VTech i5803 Accessory Handset for i5800-Series Expandable Phones

VTech i5803 Accessory Handset for i5800-Series Expandable Phones

Get free shipping on orders over $25! (In stock)
5.8 GHz digital spread spectrum signal For use with i5853, i5857, i5866, and i5867 expandable systems Caller ID/ call waiting, 50-call memory 50-number...
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Vtech I5803

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Vtech i5803

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* 5.8GHz Extra Handset / Charger * Single Line Operation * Caller ID / Call Waiting * Speakerphone * 3-Way Conferencing * Handset to Handset Call Tran...
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