What a dud.

My experience was very similar to the last review.

Soon after the labor guarantee expired, so did the recorder.

Same problem. Just stopped reading disks. A little checking revealed this is a common problem with this unit.

Since the last reviewer got the guarantee extended, I thought I'd try. I filled out the online question/complaint form at customer service. They replied literally within minutes. Bottom line: sorry for the "inconvenience", here's the "escalation address". Write them a snail mail.

To add insult to injury, the email was a "do not reply" that included a satisfaction survey that didn't link to anything.

If you're going to get this recorder, make sure you figure in the cost of the extended guarantee, you will surely need it.