Bought 2 on both units 1 element doesn't work anymore

First of all we purchase 2 of these because of the great reviews. One was purchased, we liked it so a month later we purchased another one. These heaters worked fine for a total of 5 months. We didn't use it often only when we needed a little help, as we have an older home that tends to be drafty when it's cold and the wind is strong.

Well one day we discovered one element didn't function anymore so we thought it must have been a defect and didn't pay much mind because we had the other. About a week later one of the elements went out on that one too.

I emailed their customer service about the problem and didn't receive the courtesy of a "canned" reply back.

One element wears out of the two in a short time. 2 Units were purchased at 2 different stores and 2 different times so what's the odds of us being that lucky? Their customer service is extremely poor!

Don't, repeat, Do Not Consider buying this product!