eCost

Full review
I will never shop with eCost again.  They are scammers, and I think they didn't actually want to sell me what they promised.  Here's the full text of my email chain:


On Wed, 1 Apr 2009 13:50:09 -0500, XXXX wrote:
Mr. yyyy,
In order to process your order we need a proof of residency sent to
us. We need the front and back copy of your credit card, a copy of your
drivers license or passport, and copy of your credit card statement.
You may email your documents to mailto:awhite@pfsweb.com or fax to 972 881 5038
att: XXXX
Please reference your order #zzzz with your documents by fax or by
email. Also we need for you to contact American Express at the ph # on
the back of your card to confirm your order.
Thank you,

XXXX

Credit Dept

877 888 2678


XXXX,

That's crazy. I order things on line all the time, and I have never been
asked for anything like this before. I am not giving you a copy of my
drivers license and my credit card statement - why don't you just send me
your social security # and we can call it even? And why would I call AmEx
- I've been using the card all day today and every other order I have
placed has sailed through.

I think you can either process my order, switch me to PayPal, or cancel the
whole thing.

--yyyy

On Wed, 1 Apr 2009 15:18:05 -0500, XXXX
wrote:
Mr. yyyy,
Part of our verification process on our larger dollar orders we try
to
list you at your billing address in our public database. We could not
list you in our database, that is why we require these documents for
proof of residency and identification. Once we receive these
documents
I will be able to release your order. If you want to switch your
payment method to paypal you will have to place another order and you
can go through their verification process. Please let me know what
you
would like to do, I apologize for any inconvenience.
Thank you
XXXX
Credit Dept
877 888 2678


-----Original Message-----
From: yyyy
Sent: Wednesday, April 01, 2009 8:56 PM
To: XXXX
Subject: Re: Ecost order # zzzzzz

The price of the item on the site is now $549 and it is out of stock.
This
is crazy - please allow me to use paypal on this order, or I will take
my
business elsewhere.

Thanks,

--yyyy



On Thu, 2 Apr 2009 11:18:22 -0500, XXXX wrote:
Mr. yyyyy,
As I stated in my last email, you will have to cancel this order and
place another order if you want to use a paypal method. From what I see
in your current order, your merchandise is available and your total
price is $473.56. To complete our verification on this order you will
have to send your documents as we requested.
Thank you
XXXX
Credit Dept
877 888 2678




XXXX,

The website lists the item as out of stock, with an increased price of
$550. If I cancel the order, I would have to pay another $100 and wait an
unknown amount of time for it.

Regardless, this is too stupid for words and I have other choices about
where I shop. Cancel my order.

--yyyy