eCost

Full review
In March 2009, I purchased a Motorola S9 headset which was labeled "new", and "will be shipped in OEM packaging" (usually simply meaning, no fancy box). I selected the company based on lowest price.

They shipped this headset in a flat envelope, so it arrived permanently deformed. One of the earpieces was detached. There was no paperwork in the package, other than a fuzzy 1/8 page photocopy of a snippet of the user manual on how to turn it on. Furthermore, it was DOA - it would not charge.

I contacted eCost for a return, and was told that first I needed the manufacturer to diagnose it as dead. Unusual, but I complied and provided them with a case number as requested.

They then said I would need to purchase another of the same product (thus forcing me to pay for shipping again), and THEN they would issue a return authorization number. After that I would have to pay to ship the defective product back to them. (I have little faith the second package would be any better shipped than the first, and I'd be right back at square one.)

I told them this was unacceptable, but they would not waver. They say their terms of service indicate that all sales are final, even though the TOS also says that defective items can be exchanged. Apparently "exchanged" doesn't have the usual meaning for them.

I have initiated a credit card chargeback, and hope to get my money back from them.

The BBB rates eCost as C+ mainly for this kind of customer trouble.
http://www.la.bbb.org/BusinessReport.aspx?CompanyID=13217388