cameraworld.com

I mistakenly ordered the above item and IMMEDIATELY emailed to ask for it to be canceled saying it was a mistake. I received an email back saying it was canceled. Then I got an email saying it was shipped. I emailed saying I wanted it canceled and they said just refuse it if it gets shipped. It was delivered to my house when I wasn't there and left on the front step. I called the delivery people and said pick it up. They said to mark it refused and they would pick it up. I did so and that has been several weeks. I have emailed and emailed and gotten no results. I called my credit card company and disputed the charge since it has still not been credited to my account. I called the Ritz camera customer services and they said I must have a tracking number. I don't since I just left the package marked refused on my door step for pick up. I have not heard from customer service again though they said they would be back in touch with me. It has been over a week since I spoke with them. This is a terrible way to do business. Please help. Linda Wimpey 703-620-1958

 I would not shop here again

I ordered two digital audio cables from Camera World. After Fed Ex lost the order it took FIVE phone calls for them to send the claim form. It then took three more phone calls for them to issue my refund almost two months later. I don't know how things would have went had there not been the shipping mishap; but when things go wrong there customer service is horrible.

 I would not shop here again

They sent a confirmation of order saying one item was in stock and reserved and the other was in stock and they would both be sent. Two weeks later I was informed that neither item was available and we would not be receiving them. We still have not rec'd credit card bill, so do not know if they charged us.

 I would not shop here again

When I see the price in the website, the price of the items is good, but after I finsihed the payment, I receive another payment which the shipping is some higher... I received my item almost one month after, and the invoice inside charged me shipping....the company is in CA!! and there was no shipping fee on my online invoice!! I sent an eamil to their cumstomer service....but haven't got the reply so far......!!!!!! Serious.... I purchased two items there....but so far I just received one of them.....they didn't tell me when they are going to ship it..... and....I am afraid to receive it have to wait for more than a week after they ship it to me!!

 I would shop here again

There web site claimed an item was in stock, so I placed the order. I received a confirmation within minutes. The next day, they sent me an email stating that the item was not in stock, that it was unavailable, and attempted to blame it on a supplier. On top of that, they stated that it would take up to two billing cycles to refund my payment!

Obviously, they do not actually keep items in stock, but claim that they do on their web site.

 I would not shop here again

I ordered a gift card on line for my son that showed up in his email. No problems! Thank you, they loved it since they do a lot of business with the camera world near them in Portland.

 I would shop here again

Shipping produces by UPS would be much more reliable than Fed-Ex, which is not reliable.

 I would shop here again

They advertised the merchandise as in stock, then kept delaying shipment because it wasn't in stock, then cancelled the order. They did not resond to an e-mail inquiry.

 I would not shop here again

The purchase experience was all I could have hoped for. The customer service after the sale was non-existant. After several attempts to contact them at their customer service email address (which did not even ellicit an automated response), I have decided that I will have no further dealings with this merchant, and will advise all my friends and aquaintences to do likewise.

 I would not shop here again

I liked being able to use my Paypal account. Very good service no problems at all. Very quick delivery. I'm very pleased.

 I would shop here again

i RECIEVED AN EMAIL NOTIFICATION THAT INCLUDED THE PRICE I EXPECTED TO PAY, THE NEXT DAY I RECIEVED ANOTHER EMAIL WITH A THIRTY DOLLAR INCREASE IN PRICE, CALLED THE COMPANY AND WAS TOLD I WOULD GET IT FOR THE ORIGINAL PRICE. RECIEVED MY CREDIT CARD BILL TODAY, THEY CHARGED MY CARD THE PRICE FROM THE SECOND EMAIL. WILL NOT DEAL WITH THEM AGAIN, AND IF THIS WAS NOT A GIFT I WOULD SEND IT BACK.

 I would not shop here again

i purchased a camera and got a $50 coupon i then purchased a camera bag with the coupon but after filling out the coupon section of the order form it didn't take. I then contacted customer service and he said he would contact billing and would apply the coupon. I got and email saying the bag had shipped and was charged full price. I contacted another customer service rep and she said I would have to return it the re-order it again... She was not very friendly so i called back and talked to another person who gave me the same story... I asked why should I have to go thru these steps when your order form and your customer service person messed up. Finally after she talked to her supervisor I was given a $50 credit to my Visa. Because of these errors I had a bad shopping experience and a very negative opinion of your customer service

 I would shop here again

The product and shipping were excellent. However, the price that was charged to my credit card was incorrect, and I had to speak to numerous customer service agents to finally get the credit back to my card. Then I was told that I had to pay shipping, but on the confirmation e-mail that I was sent, it said that shipping was free. There was a lot of run around that I should not have had to do.

 I would shop here again

Ritz Camera/Camera World is the most incompetent, clueless Internet merchant I have ever dealt with. It started on day 1 with misinformation, followed by delays and delays and more misinformation and "running around in circles". Then to top it off, ten days AFTER I canceled the order they still shipped it. The requested RMA has never arrived and phone calls plus over 30 e-mail messages have still not resolved the problems. The last e-mail informed me that they would "expedite" the matter, but that was more thna 10 days ago. This merchant should be BANNED from the Internet.

 I would not shop here again

I ordered a Canon multi function printer, which had just stopped being made, on October 3, my credit card was charged Oct 6. No delivery. I called numerous times, was told it was to be shipped from the vendor/distribution center. Promised 3 times that CameraWorld would contact distribution center. November 16th I finally called and was demanding. The Indian phone people, nice themselves, had no authority to cut a price break etc. on another printer. I gave up in disgust. It left me without a multifunction printer on an Alaskan island. And I can't find the same printer to order because CW jerked me around so long.

 I would not shop here again

no good

 I would shop here again

The Item was advertised new however it was refurbished. The item was listed in stock however it was not. Money was immediately withdrawn from my account without a shipping date. I tried to cancel by phone three times, five days after my first phone and two days after my third attempt to cancel the item was shipped. The excuse was they are dealing with a third party. So the item was never in stock in the first place!! Because they claim the item was shipped (no tracking number offered) the refuse to credit my account.

Dealing with these people is a hassle and they seem to want to hold on to my money as long as possible. It may be several months before my account is credited.

My advice is shop some place else.


 I would not shop here again

This was a major disaster! First of all, the web site didn't function when I tried to order on-line, so I wound up calling the order in. The site said that it was in stock, This was on a Thursday. On Friday I noticed that I didn't receive a shipping notice, which I thought was unusual for an "in-stock" item. So I called their cust service line and was told that it was coming from their "distribution network" and had no idea how long it would be. On Tuesday I received an e-mail telling me that it was back-ordered. I sent an e-mail back asking how long the back order was and got no response. On Wednesday I received another e-mail telling me that the item I ordered was actually a REFURBISHED item and if I wanted to cancel my order to let them know. Well of course I wanted to cancel! So I did and even got an acknowledgement on Thursday that it was canceled. The final straw was when I came to work on Monday morning I had an e-mail telling me that my item was shipped on Friday! HELLO???? I mean how much more can they mess up on a single order? This is the worst on-line experience I've ever had and I've bought many things on-line, including a $2,000 plasma TV.

 I would not shop here again

It takes a little too long to get the products, if you are accustomed to shopping in a store.

 I would shop here again

easy to order, called to check on shipping service, customer rep was courteous and helpful. Good job, and if needed would order from you again. Thank You

 I would shop here again

After the item was still not shipped after 10 days I call the 800 number they said part of the order was back logged. Knowing that the item only came in one box a set, I know they were not telling the truth, plus they cound not even give an estamate saying the the Manugacture ships to them I will got it. Very poor English I had to try and understand.

 I would not shop here again

When this camera was ordered on September 29, I printed out my order confirmatin that was sent by email to me. It had nothing on it to indicate that a follow up phone call was going to be needed. We requested this camera be shipped overnight. I was extremely busy on that Friday and agin on Monday morning with payroll responsibilities. It was not until Monday afternoon that I had time to check emails and find one that said I need to call CameraWorld to confirm my order--or I should say reconfirm my order--I already had an order confirmation. After talking to someone in customer serivce I asked to speak to her supervisor because the answers she was giving me were not acceptable. She said she would transfer me, but all she did was put me on hold. When I finally hung up and called back the second person was of no more help. He only kept saying they sent me an email and left me a voice message--"so sorry". Well there was no voice message to me and the questions I kept asking, which no one could answer was, "WHY did this take a follow up phone call? WHY wasn't the camera shipped as requested? Our credit card was accepted--there should have been no delays in sending this camera. On top of that, the camera did not get shipped until Tuesday and we did not receive it until Wednesday when it was expected Monday. You might as well not have an ordering website and just make people call you so that you can confirm the order with the phone call. I definitely think you lack in customer service.

 I would not shop here again

This is the first time I have purchased anything from your online store and it was a great experience. It was delivered in the time estimated and the products perform as advertised, very good! My only complaint is with the delivery. In this day and age of I.D. theft, it doesn't make sense to ring the door bell and leave assuming someone will answer the door. I don't know what their policy (Fedex I believe) is for leaving deliveries unattended. Gary...

 I would shop here again

I was extremely pleased. The product also exceeded my expectations. I found the item I wanted at an excellent price. It arrived in just a couple days after it was ordered. I was so pleased I e-mailed cameraworld a thank you and they were so professional they e-mailed me back....and "gasp" it was NOT a form letter

 I would shop here again

Excellent service. My order was shipped right away and arrived on time and in excellent condition. The customer service people were very helpful as well. I'll certainly shop at Camera World in the future.

 I would shop here again

Very Good.

 I would shop here again

very good

 I would shop here again

I ordered the magellan roadmate 760 about 4 days later no confirmation #. I call the site they said that there was no record of my order. I called head quarter they told me my order was stuck in the computer. They said that the product was out of stock, and need to be back order. I checked the website and they still posted the product availability. I decided to cancel my order. Bad experience.

 I would not shop here again

I ordered the Magellan Roadmate @ cameraworld.com on Saturday July 17. I submitted the order and waited for an email confirmation. I waited and waited day one went by no confirmation, day two and three still no confirmation. On the forth day I call   Read full review...

 I would not shop here again

Every time that I have purchased from Cameraworld the product was as advertised.

 I would shop here again

I ordered a Creative muvo tx igb mp3 player on 5-24, the order form stated it was in stock, upon completion of the order i was informed it was out of stock and would be shipped from the vendor, I went to customer service and was informed it would be shipped in a week, after a week i went back to customer service and was told it would be one more week, after another week i went back and was told i would be contacted within 48 hours, after 48 hours i went back and was told i would be contacted within 24 hours, 48 hours later i went back and was finally told they really didn't know when it would ship.At this point i went to Dell and ordered the same item, when i went back to camerworld to cancel the order, I was suddenly told the order would ship the following monday, I cancelled anyway, I have never dealt with such a fraudulent company, you can't believe anything they tell you, I will never do business with them again, If you really want what you are ordering, go somewhere else.

 I would not shop here again

THE PURCHASE WAS TO LARGE FOR MY CREDIT CARD. AFTER I SENT IN A PO, THE ORDER WAS NEVER SHIPPED. I HAD TO CONTACT THE VENDOR. THEY REQUIRED A CREDIT APPLICATION FROM A GOVERNMENT AGENCY. THEY DIDN'T BOTHER TO CONTACT ME AND INFORM ME OF THIS. AFTER THE CREDIT INFO WAS FAXED, I STILL DID NOT RECIEVE THE ORDER FOR ANOTHER MONTH!!!

 I would not shop here again

this is the second time i use camera world. I trust them. Honest people.

 I would shop here again

I strongly recommend that you do not buy at this store. I ordered a camera, a memory stick and a case. I received everything on time except for: wonder? The camera.
This is not the entire story. When I called my credit card company to cancel the operation I found out that cameraworld had charged my credit card twice. For a camera that I did not even receive. Very unpleasant situation.

 I would not shop here again

The purchasing of my order went fine. Refunds are an absolute nightmare with this company. I waited over two months for a $48 refund to my credit card account. Repeat phone calls left me frustrated - I was being told all sorts of things. The refund was processed and should show up soon, the refund had not yet been approved, and not yet processed. Finally, I spoke with a gentleman who was able to get my refund processed - he told me that my trouble was due to being directed to their overseas customer service instead of speaking with someone at the corporate office. I would not recommend this merchant, strictly due to the difficulty in returning items.

 I would not shop here again

Difficult to use gift certificate, takes an extremely long time to talk to someone about my order. Tried to place another order for a product and I gave up and went to another company. Process takes to long

 I would not shop here again

I have had excellent purchasing experiences over the years with CameraWorld. They are still supposed to send me a $50.00 coupon with my purchase. They have been contacted and have promised to send it.

 I would shop here again

This is my fourth major purchase and I am very pleased with quality and service.

 I would shop here again

Fast, accurate, and responsible. Just what is required for an online service.....Would always be my first stop for online electronics shopping

 I would shop here again

Ordred the Minolta 5D from the web site and received an email two day later that the Minolta 5D was no longer available and out of stock and the order was canceled by email. The same camera and free stuff is still on the web site over a week later. Why???? Was not able to update my personal information on the web site. Will not order from Camera World Again.

 I would not shop here again