Sam Ash

Full review
Ordered new electric axe Saturday night FedEx 2nd day air. Received tracking number a few hours later. Monday: FedEx has no record of it being shipped. Tuesday: Called SamAsh and they tell me it was shipped Saturday (FedEx doesn't pick up on Saturday) Wednesday: FedEx still has no record and tell me SamAsh still has it. Call SamAsh and they tell me that their was a screw up on their end--that it was accidentally loaded on the ground truck for ground shipping. Now SamAsh can't find the axe with FedEx. Mgr makes a deal with me to send out another axe discounted with next day air for free. And that I will get my original purchase refunded once they get their guitar back from FedEx. Had I done nothing, I'd still be without promised axe. I had to fish out that there was a problem to begin with while being told that my guitar was on its way. The SamAsh warehouse apes ultimately screwed my order--how hard can it be? One customer, one item, one shipping method! I really have no desire to babysit these people or hold their hand through the entire order process just to make sure I get the right product shipped at the right time on the right truck. So much for the idea of saving time and money shopping on the Internet.

THURSDAY: Paid discount on 2nd guitar and now Sammy has over a grand of my money and I still have no axe. 2nd guitar overnight shipping tracking number wasn't given to me to verify, and I am still waiting for it to show up (Warehouse apes forgot to get the # before shipping it out--so mgt claims). The 1st guitar I ordered on Saturday night finally shows (wed night) that it was picked up by FedEx and is on its way. Mgt tells me that I should talk to sales rep next time if I want to make sure my order is not screwed up. He informs me that they are musicians and can help me make an informed decision (I guess he doesn't have the concept that I am a musician also and all I want is the damn guitar that I paid for sent to me; that I had no desire to talk to anyone in the first place.)