Rugs USA

Full review
Horrible, horrible customer service. Never received order confirmation (though, that may have been Windows Live Mail, which filters out many important things). Fully accepting that was probably a problem on my end, I contacted "Live Chat." I asked the rep for my order number so that I could log into rugsusa.com myself and check on the status. It wouldn't log me in! I told the rep repeatedly that the number didn't work and the site continued to tell me something was invalid. I received a snarky "Well, I can see your account on my end..." (Yes, with the "...") That's great! It doesn't work. I tried to be patient and told him that I couldn't log in and could I please just get the status of the order since he could apparently see my account. He said no, "the manufacturers have gone home for the day." What?

I ordered this expensive rug on June 26th. I was charged for the processed order on the 28th. I chatted with the rep one week later where, in closing, he told me he would notify me once the rug was shipped. (Never happened.)

I called July 16th. I told a grumpy-sounding rep the order number I was given, she put me on hold for a few minutes, returned and said (kindly!) that the order was shipped "today." PLEASE! Did they lose my order? Did they forget about it? Or was I magically calling on a day of coincidence?

Whenever the thing arrives, I will be checking the ship date. It had better not be the 17th (proving that I reminded them that they had charged me without even bothering to place my order). I am furious with this business. I don't even know if the rug was ever on back order, and I can only bet that it wasn't. Please let it be a good product so that I do not have to deal with them further.

Never again. BEWARE.