QualityMatters.com

1. I purchased from this company based on excellent reviews this company had received in the past. I was not disappointed, materials arrived undamaged and appeared all the pieces were there (we haven't assembled yet). 2. Delivery no hassled! The driver was courteous and very helpful (very heavy) to put in safe and easy place to maneuver around product. This is very unusual, I have to hassle almost every delivery company I've encountered. 2. Would order again from them, website easy to browse, purchasing no hassle, product arrived as ordered AND delivery a breeze. 3. Only improvement, a little more description of product I purchased. I had to go to other sites for more detail, but Quality Matters had the best price. 4. Definitely order from them again, especially if use same delivery company.

 I would shop here again

I called to ask the progress of my order and learned that the company was in the middle of swapping out 2007 models for 2008 ones. The helpful customer service person had the newer model sent directly from the factory to my home without losing any time, and for no extra charges. I still got my microwave within 5 days, and a newer model than what I thought I was going to get. Wonderful service and they called me back when they said they would.

 I would shop here again

I was very satisfied with the service, the time from order to delivery and the cost.

 I would shop here again

PRODUCT WAS JUST WHAT I WAS LOOKING FOR AT A GREAT PRICE, WITH FREE SHIPPING. THE LITTLE PROBLEM I BELIEVE CAME FROM UPS, NOT QUALITY MATTERS, SO IT TOOK A LITTLE LONGER TO GET THAN I EXPECTED, BUT ITEM WAS RECEIVED IN GOOD SHAPE, AND WORKS GREAT.

 I would shop here again

That was the first time and ut was fine.

 I would shop here again

No problems at all - quick, efficient and I'm very happy with the product.

 I would shop here again

Experience was great. Received our order within three days.

 I would shop here again

Super price. Easy to navigate website. Great service. I was very happy with the service.

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Excellent.

 I would shop here again

They had what I was looking for at a price that was less than other online retailers. I appreciated that they called to verify the shipping address since it was different from the billing address. Will use again.

 I would shop here again

I ordered a dehumidifier from Quality Matters. It arrived in three days. Unfortunately, it was defective. I contacted Quality Matters by e-mail and by that afternoon I was notified that a replacement dehumidifier was on its way. The replacement came two days after my e-mail. I was provided with a return authorization and a UPS pick-up number. The defective unit was picked up by UPS the next day. Very easy and I was extremely pleased with the way it was handled. Excellent company.

 I would shop here again

very fast shipping during xmas rush!

 I would shop here again

I would not recommend this site to anyone. While the product is good the company has no interest in a customer after they have been paid. This company should take a cours in customer sevice. Mike De Benedetto

 I would shop here again

I searched many websites for this product for my brother. Yours had the best price along with free shipping. A no-brainer! I received it promptly, and my brother loves it!!

 I would shop here again

The price wad great and my order arrived earlier than I expected!

 I would shop here again

I came by qualitymatters.com by chance while searching for relatively rare 18" dishwashers. They offered the best price and best shipping cost/method on a high quality brand/model. Site was well organized and easy to use. Minimal critique for not including better documentation (I got on-line manuals from another merchant, this documentation helped me chose a model...). Ordering and delivery process went flawlessly. Dishwasher is good and I am happy customer.

 I would shop here again

It was shipped the next day. I was able to track the progress and received it on time and in good condition.

 I would shop here again

so far the product is working very well.

 I would shop here again

VERY PLEASANT, EASY, NO GLITCHES. GOT JUST WHAT I WANTED, AT A VERY REASONABLE PRICE, ARRIVED IN GOOD SHAPE, ON TIME.

 I would shop here again

I am disappointed with this company; in summary-- I am out $1000 and have a damaged refrigerator. I strongly advise against shopping here. --kd

 I would not shop here again

Would not shop here again; product delivered damaged; they will not take it back.

 I would not shop here again

Better than ever expected.

 I would shop here again

Easy to use website and easy order tracking.

 I would shop here again

excellent prices and website was easy to navigate

 I would shop here again

I am very satisfied with my shopping experience at QualityMatters.com

 I would shop here again

Good price. Good service. Everything I would expect from a good retailer. Completely satisfied.

 I would shop here again

The shopping experience was without flaw. I would definitely shop at this merchant again.

 I would shop here again

I ordered a soleusair dehumidifier model CFM-40E and it was delivered by FEDEX GROUND with no charge for shipping[that was a plus]. I have used it since delivery and the product is excellent,with a quiet mode with woks for nightime use=It really is quiet. I look forward to many years of use. So far this is the best dehumidifier I ever owned. Thanks for a great company. Prior reviews were helpful with my decision to buy from QUALITY NATTERS.COM

 I would shop here again

Careful, they advertise products at one price, but when you get to the site you find out the product is NOT what you searched for and their price for the product you actually want is one of the highest on the net.

 I would not shop here again

shopping was a breeze on their web site. Received the product within a week of ordering it.

 I would shop here again

Great! Very easy and received product quickly.

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The product came in three boxes, the first two I received in the morning, and the the third box later that evening. The product came as expected in good condition with all the parts we need.

 I would shop here again

Quality products and good service!

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Best price, quick delivery.

 I would shop here again

Apparently there was a glitch in there computer system that they reported to me and made every efort to correct and ship the item quickly.

 I would shop here again

I'm a repeat customer already. Bought another unit earlier and had no doubts to buy the second unit from the same online store.

 I would shop here again

Excellent. I received the humidifier before the expected time, much sooner than expected and I was glad for that. The customer service representative was cordial, polite and acted in an expedient and professional manner.

 I would shop here again

I contacted costumer service IN ADVANCE to ensure that the product would ship in a timely manner. I was told that it would. I ordered the product. I watched the website tracking for three days, seeing "Order Pending". I finally got fed up waiting for the status to change and called custumer service. I was told the warehouse often didn't bother to update the tracking info on the website, even after an order had shipped, and that the order had most likely gone out. A few hours later I recieved a follow-up call: the item hadn't shipped, was out of stock, and would not be restocked for at least four months. Would I like to buy a (inferior) product at a similar price, in spite of having three days of my time wasted? I declined that offer. My inconvenience wasn't offset with an offer of free shipping, or any other consideration. The woman I spoke to was polite and apologetic, but none-the-less couldn't actually get me the product I had ordered. Also, I was not notified that the item was out of stock: no one felt the need to tell me that for three days. It wasn't until I called that this information was relayed to me. Terrible coordination between website and warehouse and customer service. Will never consider ordering from again, and will actively discourage friends from having their time and energy wasted in a similar manner. Also, for the record, this is my second "customer service" survey since this order. I'm now officially tired of telling you how poorly your company works. Do something about it or leave me alone.

 I would not shop here again

received item faster than expected, item was exactly as shown and am extremely pleased

 I would shop here again

After receiving my confirmation notification on 8/14/07, my order remained in "Pending" status until I initiated contact with Quality Matters Customer Service on 8/21. At that point, customer service responded with the explanation that the manufacturer was having some system error problems. I would have preferred a pro-active approach from Quality Matters to investigate why an order is in pending status for a week rather than me having to point it out. I wonder how long it would have taken them to notice had I not notified them. To their credit however, once I contacted Customer Service, they were polite and prompt and I received the microwave soon thereafter.

 I would shop here again