PC Universe

I am a frequent online purchaser and this was by far the worst experience. They sent me the completely wrong item, made me pay for shipping it back to them. then sent me the wrong item AGAIN.

 I would not shop here again

Ordered product by description, and received the wrong product. Was told by CSR that I should have looked-up the MFG # for the product. I pointed him to description of the product, which was clearly wrong. Got an unhappy response that my RMA email will arrive in 3-5 days!?! Waiting for RMA email now...

 I would not shop here again

3/6 ordrd 20 8C073J0 15krpm drives. 3/10 rcvd 20 8J073J0 10krpm drives. Drives remained sealed, called 3/10. RMA issued after several emails&calls. They rcvd drives 3/31. Further emails unanswered. CC company notified. Rcvd refund 4/28 after CC company involved. 52days without $3760.99

 I would not shop here again

Lightning fast delivery speed. East order forms. Whether item in stock stated right up-front. I highly recommend PC Universe. If your experience is anything like mine, you will be 100% satisfied.

 I would shop here again

The order arrived the same day the email went out to say it was shipped!!!!! Could it get ANY FASTER???? THANX

 I would shop here again

I ordered in-stock products from 3 online merchants the same day (1/29). My credit card was immediately confirmed by all 3 merchants. It took PC Universe 3 days to fill my order, while the other merchants had it shipped by 1/30. I am yet to receive an actual FedEx or UPS tracking number from PC Universe and have already received the items from the other merchants. If this is the case with all customers, I can’t see how PC Universe stays in business.

 I would not shop here again

the item i bought had broken power cord. there is no receipt enclosed, so i do not know how to return. the device isn't working properly. it is an external hard disk drive by LaCie and the computer does not recognize it. neither mine nor my friend's. i felt very sad about buying this drive and very disappointed in PC Universe.

 I would not shop here again

TERRIBLE COMPANY!!! I ordered a digital frame for 183.00 and after charging my credit card, I received e-mail after e-mail from PC universe stating "We are unable to process your order due to an address verification issue." and to "Please contact PC Universe Customer Service at (877) 873-7155 to resolve this issue." I called numerous times but received a recorded message stating the lines were busy and to call back later. I sent e-mail after e-mail to the on line customer services address and never received a response. I ended up having to submit a dispute to my credit card company to obtain a refund.



 I would not shop here again

I ordered an underwater case for my Canon digital camera. PC Universe offered the lowest price of all the vendors I had researched. Ordering from their website was easy, though I did have to call my credit card to set up a shipping address because it wasn't the same as my billing address. I suppose I can't complain about that - it's just extra security. I received 3 messages from PC Universe - one confirming my order, one confirming credit card approval, and one indicating that my order had shipped (came with a FedEx tracking number). I placed my order on a Monday, and it arrived that Wednesday. I was very happy with my experience.

 I would shop here again

Excellent website and well laved out, very competitive pricing, excellent product choice, excellent shipping tools and follow through. Superb communication. Overall an excellent shopping experience.

 I would shop here again

I enjoyed shopping at PC Universe. Everything went really well except for the fact that I had to try to order 5 times to complete just one order. They were having site problems so I called in and they couldn't do anything there either because the site was acting up. After an hour, another phone call, and 2 more attempts online, my order was placed. PC Universe is a great store, with great prices, and great sales people at their 1-800 number. I would say that I had a great experience with them even with the site problems because things like that are not avoidable. Problems happen and I am sure that PC Universe was doing its very best at the time to correct everything. Thanks PC Universe!

 I would shop here again

I found these guys randomly but they had great prices and reasonable shipping. There were two items ordered and although they came separately they both came quicker then advertised so I was more then happy. I'd easily use them again after this experience.

 I would shop here again

BUYER BEWARE - this is by far the worst online shopping experience i've had. made a mistake ordering a printer (deep in the information it said 220V) i called for a return authorization. i was told to wait for about 3 days; again called customer service and still have been waiting 2 more weeks since with no customer service and NO follow up. i would never buy here again and would recommend STEAR CLEAR OF THIS COMPANY, BAD EXPERIENCE -ALSO FOUND BETTER PRICES ELSEWHERE - DO A SEARCH ON YOUR PRODUCT WITH ANOTHER COMPANY, THIS COMPANY SUCKS

 I would not shop here again

I made a mistake in entering my credit card number. After a week, they didn't call or email. Fortunately, I saw the status on their web site. The merchandise arrived 3 days after the error with the credit card was resolved.

 I would not shop here again

I was pleased and surprised at how quickly my shipment arrived. It was treated like an overnight shipment even though I paid for ground transportation. I was just as amazed that what I ordered actually was in stock, which is not the norm in server equipment. Great job!

 I would shop here again

Straight forward. Pictures of prodcts are too small, but I knew what I wanted, it would have been impossible to select if I did not have the exact name. Tracking of the delivery did not work at all. Good price.

 I would shop here again

The site was easy to understand and maneuver around in. Outstanding promptness in delivery. Next day delivery without paying extra. My best on-line experience.

 I would shop here again

I recently made my first purchase at PC Universe and easily found what I needed on their website. I ordered a remote presenter and a flash drive. The order process was seamless and I was immediately notified by email that my order was being processed.   Read full review...

 I would not shop here again

Quick, easy, price was right. If purchasing a heavy item, call and make sure they pack it right. Everything else seems great with this etailer.

 I would shop here again

good store; good prices; good products; however, some other online stores do have faster and cheaper shipping options

 I would shop here again

Outstanding efficicency! Order for a Canon printer/fax placed late Wednesday evening, confirmed Thursday, delivered Friday afternoon.Everything was exactly as ordered, and the price was among the lowest found on the web. If this is a representative performance - why go anywhere else?

 I would shop here again

Its funny how mostly all the people who posted high ratings for PC Universe only have posted 1 review in their life time. I'm not convinced.

I, on the other hand, HIGHTLY disreccommand this vendor!

Like many others who have reviewed this vendor or scam on Epinions.com, I've experienced the lack of customer support and all I have to say about this vendor is that it is quite obviously a scam! I am so disappoint as I placed my order 2 weeks ago and never received an e-mail conformation or order number. At the time I placed my order there were supposedly 32 available in stock. suddenly, the its "OUT OF STOCK". I am still trying to resolve this matter as I write this review.

 I would not shop here again

The order got here 1 day after i ordered it!! It was great..great service !1

 I would shop here again

I placed an order for a backpack they said they had in stock - still say it's in stock. The price was excellent. Though a few days later I get an e-mail saying they are out of stock and will take 4-6 weeks to get more in. Since then, their website shows they have 2 available though mine is still on backorder. Customer support says they're not sure when they'll get more in now.

 I would not shop here again

I recently placed an order with PC Universe. The order was placed June 7th. I selected overnight shipping and express processing to make sure that we would have everything in the office by June 9th. June 8th, I was notified that the credit card did not go through. I called customer support to remedy the problem, but they were no help. They would not try the card again, and told me to contact my credit card company. I explained that I already had, and there was plenty of room left on the card. On top of this, I had to have the package shipped to a home address because the credit card did not match the office address. Basically, in my experience with their company I've seen nothing but unprofessionalism and unhelpfulness. I was not able to get the order in the time frame I had expected, and I feel that the order was not processed or shipped in a timely manner. I finally received my order June 14th.

 I would not shop here again

Total time from placing order(on a weekend) to receiving the item..4 days...Best and lowest price I could find on the internet... easy ordering.. UNBELIEVABLE!!! I would most definitely use this company again. I give them an A+.

 I would shop here again

I've ordered a couple of times and been very satisfied with the experience. On my most recent order we needed a printer ASAP. I paid $100 for 2nd day air shipping and the extra $3.99 for them to expedite my order. The order was placed around 3:00 pm on Tuesday and I just got confirmation that the order shipped at 11:20 am Thursday. Obviously I was hoping for quicker service than this.

I will order from them again, but I'll never waste money on the "expedite order" option again.

 I would shop here again

I placed my order on 5/26. The order was not shipped until 6/6. However, my credit card was billed on 5/27. There is no shipment tracling information available. The facts speak for themselves. I will not use PC Universe again.

 I would not shop here again

Super quick delivery from the east coast to the west.

 I would shop here again

Tito Solis tito@pcuniverse.com was very patient and helpful in helping me correct the credit card information I'd entered on the website. I would feel very confident in making another purchase from PC Universe

 I would shop here again

I got my hard drive in two days and with free shipping! The order process was fast and I was able to locate the item I needed without hassle. Great Job!

 I would shop here again

It seems that it took too long for them to check with credit card and ship out the item. The shipping service is excellent.

 I would shop here again

No surprises. Product shipped quickly and as expected.

 I would shop here again

Product price was pretty competitive. Order processing was very good. And the shipping cost & time of delivery was excellent.

 I would shop here again

I placed the order before noon. And although the information indicated a 3-5 day delivery, I received the order the next day!

 I would shop here again

Very Good. Based my decision to purchase on customer satisfaction surveys.

 I would shop here again

Great customer service when I did have to call in regarding an issue with FedEx. VERY helpful and generous.

 I would shop here again

First-class purchasing experience. Useful information, personable, helpful salespeople, excellent service on my out-of-the-ordinary request, and everything as promised.

 I would shop here again

Very helpful and advise you if the item is in stock or not.

 I would shop here again

Continued delays, with no notification from the merchant about the delays or reasons. Updates on delays would be nice.

 I would not shop here again