One Way Furniture

Great product at a great price. Very pleased with purchase and transaction.

 I would shop here again

Very good experience with this merchant. Great price and prompt delivery.

 I would shop here again

Tracking numbers did not work on UPS website. The correct tracking number would be helpful.

 I would shop here again

I never received an order confirmation and I left a message with the company and have not heard back yet.

 I would shop here again

I did not have any contact with any of the staff so No. 8 is not rated correctly. Should have n/a button.

 I would shop here again

I did ordered "Big Screen Entertainment Center 37" - 60" Standing TV (SE-BE0643)" looking at the picture shown on the website. However when I received the product, it was not what I was expecting as there was something missing which was shown in the picutre. I did called the customer service of oneway and told that it looks like something is missing from the package. She also thought that there is something missing which was shown in the picture and she did called manufacturer to clarify this. As per manufacturer it was not part of their product and was the part of TV which is not delivered with this entertainment centre. But since the image was misguiding, oneway did paid for round trip shipping cost and sent me "Black 27" TV Metal Entertainment Center Wall Unit (SE-BE0644)". Everything was real quick and I would rate their customer service as Excellent. I would definitely shop again on oneway.

 I would shop here again

No glitches. No hassle. Excellent experience.

 I would shop here again

I received the correct product, but one of the glass doors was broken. I emailed customer service with a description of what I bought and that the packing did not appeared damaged. I was immediately phoned and emailed. The replacement part arrived yesterday. I would use this company again because of their excellent customer service.

 I would shop here again

I'm very happy with the counter stool that I received in perfect condition. It was exactly as advertised and in perfect condition. I have just ordered three more of the same counter stool. Thanks.

 I would shop here again

Very good quality blanket chest, very good price and above all, fast responce and fallow up with the order from andrew customer services.

 I would shop here again

I CALLED SEVERAL TIMES TO CHECK IF ITEM WAS I STOCK AND NO ONE EVER ANSWERED THE CALL. OTHER THAN THAT SEVICE WAS GREAT ON THE INTERNET. CHAR.

 I would shop here again

It was easy. fast, and a great price

 I would shop here again

product was exactly as represented. good service, good product

 I would shop here again

Price quote was wrong; order was wrong; No desire to satisfy the customer. Big mistake in ordering on line.

 I would not shop here again

Product was exactly what we wanted at a good price, free shipping, and fast delivery. We were so pleased that we have already ordered another one from the same merchant.

 I would shop here again

Very well packaged and quick shipping. Sent shipping update and tracking info promptly

 I would shop here again

Good product; good price; entire shopping/purchasing/delivery process as expected; no problems.

 I would shop here again

good pricing, well organized

 I would shop here again

it was an excellent experience, thank you

 I would shop here again

Very good.

 I would shop here again

Very easy to use web site and very good pictorials of the merchandise.

 I would shop here again

We are delighted with the quality and love the free shipping. We will be back.

 I would shop here again

I am 120% DISSATISFIED with their service. I have called and e-mailed numerous times with no response. Their "Customer Service" department is non-existent!!! Their customer service skills are unacceptable!!! I do not want to give my business to such an inept company. I am no longer willing to conduct business with them!!! I will NEVER, EVER buy from them again!! I would never recommend them to anyone that I know. I am going to give my business to one of their competitors. I would rather pay more for an item than to go through the hassel of dealing with a company like ONE WAY FURNITURE!!


 I would not shop here again

Placed an order and within an hour of the order sent a message to them through their contact form about a potential change to the order. Never heard back. Also called and left messages repeatedly (no one ever answers the phone there) and never a call back.

Finally did a WHOIS on their website and got the email for the person that registered the domain name and sent an email to him. He responded quickly and said he would escalate my desire to speak with someone to the operations manager. Still no callback.

 I would not shop here again

the initial delivery of the desk came in badly damaged, but after notifying the supplier a new item was shipped, and a replacement was received in good condition. I was a little disappointed in the material of construction, it was not what I had expected from the discription provided.

 I would shop here again

this is the second time i've used the service and both times have been very satisfactory.

 I would shop here again

The item ordered took over two weeks to be received. There was a problem in the assembling of the item. It took many e-mails and many phone call to get a replacement. I recieved the replacement over two months later. This was suppose to be a Christmas gift instead it was given to the children late February. The original order was on Dec 13, 2005, I'm still trying to solve the problem to this date.(March 13, 2006) I'm trying to return the damaged item, I can't get an address for the return. I get no return calls and never a return e-mail. I only wish I had purchased this item at a retail store and not on the internet. Sandra Driscoll sandradriscoll1@yahoo.com

 I would not shop here again

Great selection! Great prices! Great job!

 I would shop here again

The products arrived on time or ahead of the expected time as I ordered 3 items (two couches and a bar). The BIG issue is that I was told it would be "white glove" delivery but when the delivery company arrived they were horrible and told me it was not marked as such. Oneway get back to me after about 48hrs and said they would credit me if I would take the delivery as is. I did take it but it was a pain in the long run. Also I was to receive 8 free bass shakers but I only got 4 of them.

 I would shop here again

Second time I ordered Hillsdale barstools from them. Great experience the first time, the same the second time! Will order there again soon.

 I would shop here again

I am very pleased with the items I was able to locate and order at One way furniture

 I would shop here again

The mirror I originally ordered was unavailable. I would suggest that merchandise that is no longer available is identified up front rather than finding out several days after I placed the order. I have since ordered another one that is supposed to arrive on Tuesday.

 I would shop here again

The item I ordered was discontinued and no longer available. I did not know this at the time of purchase - I received an email a few days later. I wish that I had known that the item was unavailable at the time of purchase. I did, however, appreciate the 5% discount I received in the email. I have subsequently ordered my second choice jewelry box with this discount. I hope that it is available and will arrive soon.

 I would shop here again

When I got my table and chairs, the table was damaged, not from shipping , but from the manufacturer. I called and had a hard time to ever talk to someone. Left a message and Greg returned my call, left a message for me and gave me his e-mail address. I e-mailed him and told him of the damage. I received a message from him the next day that the defective table would be picked up and a new one was ordered for me. In 5-6 days I had my new table. Was impressed with their return policy - no questions asked. The new table and chairs are great.

 I would shop here again

Site claims product will ship in 2-4 weeks. I have recieved an estimated ship date that is more than 7 weeks away. False advertising on ship date!!!! I may have gone somewhere else if I had know that was the case.

 I would not shop here again

I don't think it should take a week to ship the item from the time of the order.

 I would shop here again

It was a very nice website and the prices were good. The only thing was the shipping information was vague. I received the item timely but they informed me it coud have arrived weeks later. ??

 I would shop here again

All I have done so far is order. The item is not expected to ship until mid-April, 2006. So, I really have not had to have any contact with anyone. The selection was excellent, and ordering was easy, though. If I come across any problems, I will let you know!

 I would shop here again

product was less expensive then other retailers and the quality was very good.

 I would shop here again

My experience was excellent. It was easy to locate what I was looking for on the web site, easy to order, and sent out very quickly. The fact that I was also able to get free shipping was a plus. My son, whom I bought this piece for, said the coat tree looks great in his office. I will definitely be using this web site again! Thanks!

 I would shop here again