One Way Furniture

Full review
One Way Furniture has a system for scamming you out of your money. I ordered a metal bed frame online. It was not delivered when promised and I had to wait weeks before it arrived. Customer service kept saying a few more days each time I called which wasn't the case. The tracking number I was given was not valid. It was shipped to me in more than one box and arrived on different days which I wasn't anticipating. When I called the company to follow up on the missing part, they had no clue about my packages. When it arrived one of the boxes looked as if it had broken apart and was taped back together.

The bed frame was very cheap looking with major dents and scratches and what's more it was filthy with black dirt and dust all over it. Key parts of it were plastic and it was advertised as metal. The legs in the box didn't go with the bed and didn't even fit onto the frame. Customer service was not helpful, consistently dodging my calls and occassionally responding to email but not helping me. They claimed that they would take it back only if I paid for the outrageously overpriced shipping and restocking fees. I refused to pay to return their filthy damaged merchandise reasoning that since it was in no condition to be sold I shouldn't have to pay for restocking it and that it should never have been shipped in this condition in the first place. I looked up other reviews online and found that they consistently ship damaged merchandise and offer a "discount" for customers to keep it. The shipping and restocking fees are used as a penalty to keep you from returning their busted crap.

Persistence pays off. I sent them pictures of the damage. They told me to keep it for 3 weeks to see if someone MIGHT come to pick it up with no indication of when or how and if no one showed up that I could throw it away. I told the manager that was not acceptable and I wanted to know by the next day either if they were going to pick it up or if I could throw it away. She had to find out. More dodging of calls and emails. I threatened to contact the media if I didn't get an answer within 24 hours. Finally they told me in writing that I could throw the damaged package away but I had to return the other. Also I wouldn't get a full refund, I would have to pay for the inflated shipping costs both ways. I threw the one package away and I refused the other package that I hadn't opened so fortunately I didn't have to pay to return it. At this point I turned it over to the credit card dispute department, which had previously advised me that I had to have permission to return or discard both packages before they could get involved. It was a major headache that lasted for over a month. Don't put yourself through this type of ordeal.