Office Depot

Full review
Ordered a chair on Saturday 12/2/06 and was given a confirmation message that it would be delivered on 12/5/06. After waiting around all day it never came so I called customer service and was told it would be delivered the next day on 12/6/06. That day came and went and tried calling customer service again. I was put on hold for more than 30 minutes and finally hung up on and I called back to wait yet again for another rep for 20 minutes. Every one kept apologizing to the point I wanted to scream and they hardly speak English so they are hard to understand. "Why you no tell me problem?" and, "we have no manager here", etc...at one point I was given a number to call which was a sex line and I am sure THAT was on purpose. They told me someone would call the next day and they never did. Finally got through on 12/7/06 and was met with more profuse apologies yet I still don't know why my chair was never delivered. I offered to go pick it up even at the nearest store but they wanted me to pay for it again and I had already paid from my checking account and didn't have the money to buy it again. Hopefully it will arrive tomorrow 12/8/06. I just can't believe this company is still in business if this is an example of their competency.
UPDATE:
They told me I would get a $25.00 credit and the chair arrived on 12/9/06 and I put it in the garage to put it together the next day. Later that same day another truck arrived, when I was out, and dropped off another chair. My wife didn't know about the first one so she accepted it. It WAS suppose to be a surprise, so much for that idea. I called to let them know and someone was going to call me back but I will probably just end up paying for both. I don't need the hassle of returning it and I'm sure they will take some money off the second one. We needed two anyway so maybe dealing with incompetent boobs pays off.