Northern Tool

Full review
If you shop tool catalogs frequently and do your research you will find that Northern has a very large and varied supply. They seem to cater to large workshop/rancher/farmer types as compared to average homeowners. Their prices are hard to beat but not imposible. Usually they are the lowest, but shipping, particularly on large items will run the bill up. Overall I'd rate them GOOD.

Watch out for the items listed in catalogs with parts needed to make it run/work listed in the description, then you check that part and its "no longer available". If that is so then update the item description removing the reference-DUH. Delivery speed has been good to me here in Colorado. But large boxed items shipped truck freight have arrived with box corners crushed and gashes in cardboard. Unknown if it left Northern that way or was due to the shipping company carlessness.

Never had a customer service problem, cannot comment on that. But as in dealing with any internet or catalog order, DO YOUR RESEARCH. If its an expensive item, and you can, go look at it at a retail store that carries that model. I guarantee you will discover something about it that is not in the catalog description. Possibly a deal breaker. Or the shipping is more than your sales tax and the store is a better deal overall. Read the description of the item and if its a brand-name go to their web-site and look the item up, almost always a longer more detailed description.

Ordrer accuracy V-GOOD. In reading the other reviews I notice a lot of problems from people who assumed things or did not read the shipping/description info. Ship a chain saw to Austrailia?? Call Northern, ask to speak to a manager and ask before you order, then get his name & call-back number. Then when it goes South, you have some recourse, maybe. Overall, its a decent large company, not perfect, decent. Remember your just an order number to them, stay informed and triple check before you buy.