Don't buy a sofa from here!
A review by
dara64 written on Sep 25, 2007
Full review
I ordered the Richmond twill sofa which is stated on their website as being in stock. I called after I placed my order and they also assured me that my sofa was in stock and would be shipped within 3 weeks. They took my money at this point, but when I called two weeks later to find out if it had been shipped they told me it wasn't in stock and they wouldn't be getting any in stock until 8/28 around a month later. They told me my order was a custom order (though I have no idea why, it is on their website as a sofa that is in stock and ready to ship?) so they couldn't give me my money back and take my credit card details. I called a number of times over the month to check that it would be coming in. When I called on 8/28 they told me it would be another two weeks. At this point I had been waiting 7 weeks, they had taken my money and I had no sofa. Their customer service was very bad. There is one girl there that I spoke to often and she was extremely rude, even sending me a rude email. I gave up before waiting two weeks and purchased a sofa from Overstock.com, which came after 5 days!! Do not buy anything from this company!!
dara64
a member of Epinions.com
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