Lane Bryant Catalog

Full review
Trying to get exactly what I wanted was one of the most frustrating experiences I have ever had with a retailer. I was used to having them screw up an order regularly -- at least one color in any given order was completely wrong, but I was not prepared for the complete lack of customer service competence.

In the catalog, it says to go to the Internet to order. But you get to their online order site and the prices and selection are completely different. Color selections change right before your very eyes. I clicked on one color and another color immediately came up, replacing that one. I don't know who programs the website, but it's a terrible customer experience even without the disconnect from the catalog.

I can't place my order because the site crashes. Fine. I call customer service and thus begins a tragic saga of claims and counter-claims. Leave it to say that every person I talked to claimed that the person I talked to before was either wrong about their ordering policies or was lying. When I asked how I was supposed to order something from the catalog, I was told to go to the Internet store. But then I found out that the Internet store and the catalog are two different systems that carry two different price and item lists. So how do I order from the catalog that I am mailed at least twice a week? I have no idea. I can't call and order from the print catalog because their computer system doesn't "recognize" the list of items. I can't use the Internet store because it is buggy, user-hostile, and doesn't match the print catalog information. I can't go in the store because the styles I want are never there.

To sum it all up: I like the clothes I see in the catalog, I just can't figure out a way to get them.