Kohl's

I've shopped online and in the store, and I prefer to shop in the store. Kohls' online clearance is so limited, but if you walk into the store you have those sizes that you can't find online.

I do like the 99 cent shipping advertized, as long as you can get what you want size-wise.

 I would shop here again

When I first moved to this city and asked my friends for suggestions for shopping, one name that I heard more often than not was Kohls. There are a couple of Kohls stores nearby and I started shopping in their stores regularly. As much as I liked their   Read full review...

 I would shop here again

KOHL'S has the WORST CUSTOMER SERVICE. Ordered an item on-line, before it was shipped out an offer for .99 shipping started. I asked them to give me this offer since my item was "In-Fulfillment" ...they refused. I got stuck with $6.95 for shipping.

 I would not shop here again

My husband lamented, “Can’t you write one in under 300 words?” I’m game. Ok, third attempt at a shorter review. Kohl’s, talk about addiction, even darling hubby can’t resists its charm. On line or in the store this place knows how to grab you with   Read full review...

 I would shop here again

I have shopped online at kohls.com before, but it has been a while. But, I had a friend that was getting married, and she was registered at Kohl’s, so I figured I’d log on to their website at www.kohls.com and check out her registry. So, when I hit   Read full review...

 I would shop here again

BY FAR THE WORST ON-LINE EXPERIENCE I HAVE EVER HAD!! KOHLS IS THE WORST!!!

DO NOT BUY FROM THIS STORE.
IMMEDIATELY CHARGED ME FOR MY ITEM PLUS PAID EXTRA FOR PRIORITY AIR SHIPPING. MY ITEM WAS SHIPPED GROUND AND DIDNT RECEIVE ITEM IN TIME WHEN I NEEDED IT. THATS WHY I PAID THE EXTRA MONEY FOR IT....TO ARRIVE ON TIME.
NO EXPLINATION AT ALL. HORRIBLE CUSTOMER SERVICE. THEY GUARANTEED ME MY ITEM WOULD BE THERE IN TIME OTHERWISE I WOULDNT HAVE BOUGHT FROM THIS PIECE OF CRAP STORE IN THE FIRST PLACE!!!


 I would not shop here again

AWEFUL.. CUSTOMER SERVICE

ORDERED A TABLE SET... GOT 2 CHAIRS.. NO EXPLANATION..
NO APOLOGY... CREDIT WAS WITHOUT THE SHIPPING EVEN THOUGH IT WAS THEIR FAULT..

YONEX2@GMAIL.COM

 I would not shop here again

KOHLS - DON"T SHOP THERE! Have you noticed why EVERYTHING is on sale - always - at Kohls.com?? All their "regular prices" are inflated and they NEVER have them on sale at those prices. The "sale" prices are what most of the stores (and from the manufacturers) sell as their "regular" price. Compare small electric appliances and vacuums with i.e. Target. Kohls' "sale" price can be more than Target's "regular" price. Until March 17, Kohls is having "Bonus Buys" for "extra savings." I checked out four items BEFORE and DURING the Bonus Sale days. Two of them are still the same "sale" price. But two are actually MORE this week during the Bonus Sale Days. There have been claims by State of Massachusetts and Kansas about the fact that all Kohls' "regular" prices are inflated and that are never sold at the inflated "reg" price. Kohls had to pay $500,000 to settle this - twice. PLEASE COMPARE PRICES WITH SIMILAR STORES. They continue to deceive the consumer. You are dumb if you assume you're getting great prices at Kohls.

 I would not shop here again

Kohls Online Store is honestly a great place to shop. It is all the hype of the actual store with none of the hassle. I tried shopping at Kohls Online Store after my friend told me how easy the order was to place and how fast it got to her. I ended   Read full review...

 I would shop here again

I love Kohls. Use their charge card and pay 1/3 balance monthly with NO interest charges and receive extra discounts. My shipments are always extremely prompt, and have never received incorrect or broken merchandise. I have never had any problems with customer service. If something doesn't fit, I simply return it to the local store for credit. I do prefer in-store shopping only because I find greater selections and extremely deep discounts. I once got a beautiful $128 comforter set for $12. Can't say enough good things about Kohls.

 I would shop here again

Horrible! The worst shopping experience I have ever had with any store. I will NEVER, NEVER shop at their store or online again! The customer service reps are rude, unfriendly and act miserable. Any try to get refund for a returned item...impossible!

 I would not shop here again

Terrible experience ordered two sets of dishes the first one was great but the second broken dishes. I called and they replace them with another set of broken dishes. Now with CHRISTMAS a few weeks away and a large dinner party. I have only one set of dishes. Why you ask?? because now the dishes are out of stock. Please beware because KOHLS is not will to help you when your order is damaged. They have the worst packing I have ever seen. They just throw them in a plain box. No bubble wrap or foam, just a box.

 I would not shop here again

Kohl's is not a discount store. They do not like to be lumped into that category. In store they have a customer is always right policy that does not work online but if you are not happy with your service call the local district manager and make noise. They will fix as much as they can, as fast as they can. Kohl's has grown as large and as fast as they have because of this (sure is not due to the service in the stores try and find someone... would be easier to find a human online)

 I would shop here again

It was difficult to reach a customer service agent. I never actually was able to speak to a live person. I honestly get the feeling they hide the information so you won't call. I finally reached a recorded message which told me I had an hour window to cancel or change an order (the hour had passed). It went on to tell me that it wasn't worth speaking to an agent because they couldn't override this policy. I understand why they do this, but it'd be helpful to tell the customer when the order is placed or to at least list the policy on the website somewhere.

Now, as it's shipping out, I'm finding out that nearly every item in my order is being shipped separately! I'm getting a ton of email notices and will have a pile of packages on my front step. What a waste of resources. I won't shop online with Kohls again. It's just too much hassle!

 I would not shop here again

I have had very good service from Kohl's Online. I have ordered from them several times and was happy with both the discounted price and the shipment. It seems to me that what most complain about here is a disregard (on the buyer's part)of what kind of   Read full review...

 I would shop here again

ordered Bunn coffee maker on 9-9-06 on sale for 59.99 showed item in stock. received e-mail confirming order. On 9-10-06 received email saying order cancelled credit card not charged. No reason other then they could not ship.Checked credit statement on line found they charged my card on 9-9 still trying to get corrected or item shipped ( I think they just did not want to sell for sale price which was 1/2 price as the following day the item no longer showes up. at the site i was on it is know $118.00 I bet they can ship it if i order it at that price.
Poor customer service
overall satisfaction 0

 I would not shop here again

Why Kohls.com? I'm a sucker for Kohls online store because of the clothing bargains. Plain and simple. I'm single and have no family to shop for, and I don't really cook too much or spend tons of money on household goods. Yet. But when that   Read full review...

 I would shop here again

Buyer beware! Please check your order very carefully! I applied a 10% discount code and placed my order. Later I realized that I did not receive the 10% discount, my subtotal (price of all items combined) did not add up correctly and mysteriously I was overcharged the exact amount of my "10% discount". When I added up my purchases - only 4 items, it totaled $45, when they totaled it, it came out to $49. I am still fighting customer service about it - simple 2nd grade math, use a calculator!

 I would not shop here again

It finally happened. My mother’s faithful Kitchenaid hand-held mixer died. She loved that mixer. So I journeyed on an internet quest to find the same model. And, of course, I wanted as low a price as possible. After exploring various websites,   Read full review...

 I would shop here again

I have had no trouble ordering through Kohls.com. The check out process is easy and I received my merchandise within a week. Plus sometimes they have free shipping if you order over a certain amount. The return process is easy as well, just bring it back to the store if you dont want something.

 I would shop here again

Gotta love Kohl's online. Sign up for their E-mailer and get all the current news and sales delivered to your computer. The prices are hard to beat too. They have had bathing apparel for $1.99 and up!


 I would shop here again

Let me start by saying I was not a big fan of Kohl's the department store before I discovered Kohls.com a few years ago. Our local store is just not convenient and not very organized to me (aisles are messy, piled high with product, etc). On the other   Read full review...

 I would shop here again

Shopping on- line this holiday season, I have already spent a good deal of time and money at my favorite on- line retailers. I have a handful that I tend to purchase from more than any other and they are sites I can count on to have what I want at a low   Read full review...

 I would shop here again

When I was looking for furnishings for my new home, I wanted to coordinate both of the bathrooms in my house. Since my master bath - with the Jacuzzi tub - was going to be my “oasis” during the cold winter, I wanted a tropical theme. My main   Read full review...

 I would shop here again

Horrible Customer Service. Never processed or shipped my order and provided a lousy excuse. Now the products are "no longer available."

 I would not shop here again

Terrible experience ordered two items at Kohls.com with priority shipping, I paid $20.00 in shipping to have the items shipped over night. Only 1 item shipped I called customer service and after 10 mins of holding was told that I selected to ship 1 over   Read full review...

 I would not shop here again

I am not having a very good experience with this company and its a shame, too because it is not easy to find places that carry things in plus sizes. Unfortunately I don't live near an actual Kohl's store. I placed my order two weeks ago, it took them nearly a week just to ship it, and then I find out (only by tracking my package with UPS) that the package was damaged in shipment, probably from not being well packaged as this was only a couple of shirts, and sent back to the shipper. Well, it is a week later I have emailed them 4 times. I also emailed UPS and heard back from them. They told me that it was returned to the shipper and that Kohl's had a claim filed. Yet they have yet to notify me of anything and when I email them I get a canned response about how they are researching my order and will let me know what is happening as soon as they find out. Apparently they already know. I will not use them again.

 I would not shop here again

I've had no trouble so far with having things ordered online shipped super fast. I know one items arrived intact and that it works. I'm waiting to hear about the other 2 but see no reason why there would be a problem. I think their online service is very good and have also gotten useful replies to emails from them. However, I advise against getting their in-store credit card if there is any chance you won't be able to pay a bill on time because you find out quickly how they are able to finance their sales when they charge a whopping $25 late fee if you miss the deadline on a payment! In my case I had moved to a new address and missed a bill. The customer service people were snippy and rude and insisted on charging me despite knowing the situation. I really resented that because it is subpar performance given American's longstanding tradition of respectful treatment of the consumer by many of its best businesses.

 I would shop here again

My husband first introduced me to Kohl's through their brick and mortar stores near where we lived. I quickly signed up for a Kohl's credit card and soon I was receiving specials via e-mail from Kohl's, for their online store as well as their regular   Read full review...

 I would shop here again

Lots of sales and special offers. I regularly shop the clearance section-- I found $45 pants for my teenage boys for only $11, and they were not factory seconds. I also found some good birthday party presents and hostess gifts in the clearance section. Products have been good quality, delivery speed fast, orders accurate. I recommend this for people stationed overseas who shop for their kids / teens.

 I would shop here again

I discovered shopping at Kohl's thru my sister-in-laws in NJ ...they are avid Kohl's shoppers...I also shopped in NC and now Kohl's has recently located to the central NY area and I can enjoy them even more often..I also shop online and have found employees and products to be of the highest quality ...the sales are the best I have ever seen!!!
Kohl's a name I trust..a loyal shopper...

 I would shop here again

If you don't mind waiting a while for your items Kohl's is a good store to buy from online. They always have a great sale going on and a good clearance section, but the order processing and shipping process are painfully slow. At least that is what I experienced on more than one occasion. It is a good idea to check the clearance section every chance you get because sometimes a *really* good deal shows up there, but it won't last long.

 I would shop here again

I had never heard of Kohls before and found it online after a friend told me about it. I have a 10 year old son who keeps growing out of his clothes and it was time to order more school uniforms so I decided to try Kohls. The prices were comparable   Read full review...

 I would shop here again

I found some Misses Levis stretch denim jeans on their website that I wanted to purchase. That was all fine and dandy until I tried to order them. Kohl's does not know when they will be getting any more because they are supposed to be out of stock. They said to check back every day to see if they received any more.I called Levis and they said that they don't even sell the style that Kohl's has on their website. The shorts that I am waiting for. I have called Kohl's on several occasions on the status of these and I have sent them emails. I do not know if they just don't care about their customers or if they are really ignorant.

I am not happy with Kohl's at this point. They do not replenish their merchandise the way they should and the call center has a very nonchalant attitude about this problem.

 I would not shop here again

Super easy and super quick. Ordered a Bissell Digipro canister vacuum and it arrived within 3 days. Online ordering was easy. Instructions were clear.

 I would shop here again

I loved my experience ordering online. I have been a big Kohl's fan for several years now. I went to the store and got frustrated when they didn't have items in my size. It was also hard to find things, since it was during the holiday return and sales rush. I gave up and went to Kohls.com. I was able to order everything I wanted. The order came about a week later. FREE SHIPPING! When I received the clothes not all of them fit or I just didn't like the style, so I simply took the items that I did not want back to the store, got a full refund on the items, no questions asked, and was very happy with the transaction. Since then I have had only one problem. Not all of the merchandise in the store is carried online, so I have had trouble finding a specific style bra that I am looking for.

 I would shop here again

Wow, what a horrible experience. We ordered a Christmas present for our nephew that lives across the country (we: Virginia, him: Oregon). We ordered on December 12. By December 20 it still had not shipped and customer service told us it would not ship until after Christmas. It would have been nice to be notified, but anyway, we decided to cancel, but since there is no way to do this online, we had to wait 45 minutes on the phone only to be told that, even though it hasn't shipped yet, they cannot cancel the order. They told us that my nephew would have to pay to have it sent back to a store after he received it. Like I'd ask them to incur that expense. They wouldn't even change the shipping address to our address so that at least we could be responsible for returning it (after they charged us shipping for a product we don't want). There only excuse for not sending it in time for Christmas was that they were busy with lots of orders. Gee, I thought that was their job. Hopefully, they won't have that problem next year!

 I would not shop here again

WATCH OUT - AVOID AT ALL COST!! Ordered several toys on Dec 9th for Christmas...today is Dec. 20th, and they still have not even filled the order, much less sent it to shipping! Called "customer service" (in quotes because there was none) to cancel order (since I will now obviously have to go to the stores to buy presents for the kids), and was told that there is no way to cancel the order (after waiting over 15 minutes on hold)!! Will have to send items back marked "return to sender" if/when they ever arrive and fight the charges with my credit card company. RIDICULOUS! DO NOT ORDER FROM THIS HORRIBLE COMPANY!

 I would not shop here again

Waited 2 1/2 weeks for order, when shipped order was lost. They tried to replace the item but were unavailable. I had emailed with questions three times but never received a word. I finally called and after the third call I did talk to someone who was helpful and told me if I go to the store and purchase the items they would match what I had paid on-line. But that does defeat the purpose of ordering on-line.

 I would not shop here again

I have shopped at Kohl's for many years. They have good sales, good quality in everything. I moved away from the
store itself and plan on shopping on line.


 I would not shop here again