Kmart

Full review
UPDATE- April 2007

I decided to give them another try. I wanted to order a multi-handset telephone system. I had my product in the cart and clicked on the link to finish my shopping. I got an error page message. So I went back and clicked on it again, same error message. Tried the link for customer service and same error message. It was that way for two days. I finally gave up and placed an order someplace else. I was VERY upset at not being able to even complete my order. I couldn't even contact them to tell them about it. I will no longer use kmart.com for my shopping needs.

I used to love ordering from Kmart.com. Not anymore. I have ordered from their website a total of two times in the last 3 years. First time, no problems at all. I was thrilled when I could track the progress of my package. The second time was a nightmare. I ordered $400 worth of electronic games and the game unit. I paid over $40 for priority shipping. Now, I don't know about anyone else but when I pay for priority, I want it within 2-3 business days as Priority Delivery is supposed to be for everyone else. That is not how Kmart does it. They consider priority shipping as being this: The package(s) leave their warehouse within 2 business days en route to the mailing place of their choice. The package is then supposed to be mailed out from there within 2 business days. I ordered my package on the 10th and did not receive it for another 6 days!! They do not count Saturday as a business day even though it is a mailing day. As if that was not bad enough, my confirmation email told me that I would be notified when my order was on its way to me. When did I get this email? The day before my packages arrived. Tracking the package did me no good whatsoever. I emailed Kmart.com two days straight and all I got was a request to telephone them to resolve the issue. They have still not resolved this issue.