Kitchen Universe

Ordering was simple, and the website was easy to navigate. Found just what I needed and voila! Thanks!

 I would shop here again

Great service! Would definitely shop there again.

 I would shop here again

Good price and shipped quickly.

 I would shop here again

excellent

 I would shop here again

I'm satisfied.

 I would shop here again

First, for question #2, the correct answer is YES AND NO--no, because I received the wrong item first; yes, because I finally received the correct item in good condition. Second, for question #7, the correct answer is MAYBE--if the price is right, I'd probably still use K.U. My review: When I received the wrong item (price about $80), I emailed KU about the problem. When I didn't receive a response after several days, I called Oon a Tuesday) and was told they had emailed me a return UPS label. The agent also told me that the correct item (price about $240) was scheduled to be shipped that coming Friday. I confirmed with the agent that I would give the box with the wrong item to the UPS driver when he delivered the right item. The agent agreed that I would probably receive my purchase early the following week. When nearly two more weeks passed with no delivery, I called K.U. again. The agent told me that they were waiting for the returned item, upon the receipt of which they would send me the correct one. Very unpleasantly surprised, I told her about my original conversation with K.U. She told me that I had been misinformed; their policy was to wait for returns before further shipping. I then told her that I couldn't take a heavy box to a UPS location and that I shouldn't have to, especially after having made those original arrangements. She answered by saying that she could arrange for a pick-up. My answer was that that was unacceptable--it would require me to waste not one, but two days waiting for UPS people. Why should I be inconvenienced when they were the ones who erred? Finally, after speaking to a supervisor, she said that they would ship the item and adhere to the terms of my original agreement. She also said that I would receive an email with the UPS tracking number. I never receives any email, but I did finally receive the correct item--a month after I'd ordered it! Now, regarding the first email--I don't know if it had been sent before I called or if the agent produced it during our phone call, but I can say that it made neither reference to nor apology for THEIR mistake; it simply instructed me to affix the label to the box and take it to a UPS location. That they didn't acknowledge the mistake and apologize, in my opinion, is disgraceful. Even more disgraceful--perhaps even disgusting--is that after they made a mistake, they expected me to return said mistake before sending me what I had ordered and paid for. Something is seriously wrong with this picture. The customer who ordered and paid for something should have to inconvenience himself and then wait even longer for an item he should have received three weeks earlier had there been no error? No way! And to treat the customer so unreasonably and not even offer an apology? No, there was no apology offered during either of the phone calls. Disgraceful. As I said earlier--if I want to buy something and K.U. has it at a price significantly lower than at any other merchant, I will reluctantly use them again. But if the difference is not significant, I will pay more and go elsewhere.

 I would shop here again

Had the item, shipped it right away. Doesn't get better than that.

 I would shop here again

It was good.

 I would shop here again

Product arrived in a timely manner but was completely without instructions, paperwork, simple recipes....all the things I would have expected with an entirely new product. The machine was complete, with two "extras" included without cost, but without instructions, I have no idea what they are or how they are to be used.

 I would shop here again

All products arrived on time and in good condition except one item still on back order

 I would shop here again

I did everything over the Computer. It was easy and fast. I really like the Pots and Pans I bought from you. Thank You, Joe & Hilda Schroeder

 I would shop here again

Very impressed with the rapid delivery as initially the item was on backorder. I was told it would be about 3 weeks before they received more, but I actually received it in about 10 days! I saved $175 by ordering online from Kitchen Universe, and no surprise charges from Canada Customs. Definitely will order from them again.

 I would shop here again

they had what I wanted at a good price and I received it promptly - what else could one wish for?

 I would shop here again

Prices were competitive or slightly less than other Internet sellers. The free shipping was what closed the deal.

 I would shop here again

Great Internet site: easy to use and great products. I would definitely shop here again!!!

 I would shop here again

I found the item I was looking for. It is scheduled for delivery today. It seems that such a small item could have been mailed just as easily, but that is their choice. I expect the product to be fine.

 I would shop here again

no problem with the transaction so far

 I would shop here again

Vey satisfied with our shopping experience.

 I would shop here again

very good

 I would shop here again

Very Good

 I would shop here again

Order shipping takes an unusually long time compared to other on line merchants.

 I would shop here again

Website was easy to navigate and product info was excellent.

 I would shop here again

Fast and easy transaction. No delays and customer friendly website. Great that they send an email confirmation of the order and when the product has shipped.

 I would shop here again

Easy transaction, quick shipping, quality product. Thanks!

 I would shop here again

it was easy

 I would shop here again

The shopping experience was very satisfactory.

 I would shop here again

I ordered a Vita Mix blender from them on 5/16/08 for my girlfriend's birthday. 10 days later the order was still not shipped. I received delayed e-mail responses and bad explanations as to why it had not shipped. They would not let me cancel the order. E-mails were exchanged over a two week period with nothing being solved. The product still was not shipped and I was getting extremely frustrated. The Kitchen U staff could not of cared less. They did absolutely nothing to get the product out in what I felt would be a timely matter. My girl friend's birthday came and went, the order still was not shipped out. It finally was shipped on 6/3/08!! That was three weeks from the initial order date. My credit card was charged on 5/21/08. I am supposed to receive it tomorrow but I am thoroughly disgusted with the customer service and lack of professionalism from Kitchen U.com. I will absolutely NEVER shop them again and would highly recommend that you buy elsewhere.

 I would not shop here again

good

 I would shop here again

They were out of stock and said they would ship when re-stocked. Then they cancelled the order without advising me. I then had to go through the inconvenience of re-ordering. They provided a half-hearted apology.

 I would shop here again

a very satisfactory transaction

 I would shop here again

price was competitive and order arrived on time

 I would shop here again

great service

 I would shop here again

The only problem I had is the cutter did have some scratches on it when it was recieved. But that my be the manufacturer's problems not Kitchen Universe's problem.

 I would shop here again

When an item is listed as 'In Stock' I expect to be in stock and ready to ship. This can be a large portion of my decision to choose a particular site. Kitchen Universe listed my item as 'In Stock' and didn't inform me for three days that it was not in stock after all. After three calls and two emails went unanswered, I cancelled the order. This was a very poor on-line buying experience.

 I would not shop here again

No shipping information reiceived. Order tracking still says order is in piking stage. Received the wrong merchandise. Itr took several calls to get a live person and not an answereing machine. I will shop elsewhere.

 I would not shop here again

Great service

 I would shop here again

Very good experience!!!!

 I would shop here again

Easy, good product information and decent shipping time frame. overall I was satisfied.

 I would shop here again

Great Seller. We are really happy with our product. shipping cost was very reasonable coming to Canada. Would definitely buy from again.

 I would shop here again

I bough the cookware as a gift, four weeks in advance. After about three weeks after ordering I called KU. The customer service rep was very cordial and helpful. However, the order had not even been processed or shipped. I had been looking for it each day after the two week period, and it hadn't even been shipped. Since I needed it by Friday, the rep said she would get it out 2nd day air THAT DAY (it was Monday). I get an email with a tracking number that says the product was mailed 2nd day air TODAY (Wednesday). I am told it will be here before Friday. This is cutting it very close. I appreciate the rep doing what she could to get the product to me, however, I don't think I want to go through this again, so I probably won't be ordering from Kitchen Universe. Thank you, Rebecca Clemons

 I would not shop here again