HomeAnnex

I have not received my purchase yet and was charged on my debit card on the day of purchase. I thought the one or two week lead time was o.k., but we have gone way beyond that.

 I would not shop here again

Easy quick purchase. Product came sooner than expected.

 I would shop here again

I searched for days to find the sink that I have been looking for and finally found it at HomeAnnex.com for the least expensive price. Ordered it & 4 days later I get an email saying that they had listed the price online incorrectly & I would need to   Read full review...

 I would not shop here again

The order was not received within the time it was promised with no explanation as to why. When I called to inquire about it, the person I spoke to was very unprofessional in her manner and carried on a personal conversation the entire time she was looking up my order. After putting me on hold to call the manufacturer, she came back to tell me that the order would be sent out sometime next week and I could call back to check on it. Customer service obviously does not rank very high on their priority list.

 I would not shop here again

Hi, I had a very peasant experience. The only problem I had was the crystal knobs that I ordered were on the website under several different order numbers with the same description. It was unclear what the difference was. I ordered the knobs M993. Why is this? Otherwise, everything was great! Sincerely, Tonja

 I would shop here again

The picture on the web was not of the item (color); I have sent an e-mail to explain that I received the wrong item but have not received a response. I believe I should get the correct part with out paying any additional fees.

 I would shop here again

Expected delivery of the garage lights was the 19th, I have not received them yet!

 I would shop here again

I had a very satisfactory experience on the Home Annex on line store.

I had been researching kitchen products on various websites and found Home Annex to have the best selection, price and shipping options. I found a pot filler on the Home Annex site. There was a variety of pot filler options at various price points.

When I decided to purchase the product, the ordering process on line was very easy to understand and execute.

The order was quickly acknowledged and was fulfilled within 10 days. The product arrived in excellent condition.

 I would shop here again

On 4/23/2008 I ordered a Danze Anu single handle kitchen faucet.My order was shipped promptly and arrived in a first class condition.

 I would shop here again

In general, I had a good experience working with Home Annex. We received our order within a week and the people on the phone were helpful when we had a question about our order. After I placed one order I realized that I had ordered the wrong finish   Read full review...

 I would shop here again

Great Experience

 I would shop here again

I ordered a faucet part and they charged my credit card that same day but after 10 days had heard nothing so I emailed to check on it. Only then did I find out that it was no longer available. They assured me that there was a replacement part that would   Read full review...

 I would not shop here again

Extremely helpful with quick and accurate responses to my questions prior to ordering which meant I went ahead and ordered straight away. Good post-sales service too.

 I would shop here again

This company sucks. I am amazed at how easily they lied, repeatedly about the status of my order and everything else. First I found what I wanted on the site at what appeared to be a very good price, so I tried to order it. Well, once the rep found   Read full review...

 I would not shop here again

PLEASE never use this website. i ordered three ceiling light fixtures. they were very poor quality but cost more that $100 each. they didn't even come close to the listed description or the photo. what's more (and worse) the return process took me over five months! i still haven't officially received the money back at this point. i emailed their "customer service department several times. i had all but given up on ever receiving a credit back even after i went to all extents to follow their awful return policy and get the goods back to them ASAP. seriously, PLEASE don't use this website. no matter how many products they offer, none of it is worth it. if i could rate in the negatives i would rate -10.

 I would not shop here again

Be warned about HomeAnnex. They show product 'in stock' on the website. It's now 8 weeks later (having charged my credit card 8 weeks ago) with no product. Communication concerning delivery was non existent after the first confirmation email. After 4 weeks, I contacted the company to understand the delay. They explained that the base shower rod was in stock but it takes several weeks to put the finish on which sounded more like an excuse but I was foolish to wait a little longer since I had already waited that long.

I will not shop at homeannex.com again and hope you find this warning helpful

 I would not shop here again

The item I ordered arrived rather quickly, but in the wrong finish. No big deal; I'll exchange it for the correct finish, or so I thought. I completed their on-line request/exchange form and received an automated response that I would receive a within 7-10 days. It took 3 months of repeated phone calls before they picked-up the item, and another 3 weeks. before I recd. the item in the correct finish. The the customer service representatives are not very knowledgeable. The return department representative was unprofessional, gave me a different story every time I called, denied receiving my e-mails even though I simply replied to two e-mails she sent me, and denied receiving several voice mail messages I left. Go figure. Don't waste your precious time, shop elsewhere.

 I would not shop here again

I found very easy Home Annex site to shop at with lots of different products / brands. The prices and discounts I found at Home Annex were so good that I was afraid of the quality of the items... But when I got them I was pleasantly surprised....Everything was beautiful and has very good quality! And no shipping charges!! Definitely I will shop again soon!

 I would shop here again

Seemed to take longer than normal for product to ship after order and immediate billing.

 I would shop here again

Easy to find the items I was looking for and they were delivered quickly and accurately. My only problem with this store is the handling charge on every order, which negates their claim of free shipping.

 I would shop here again

Nobody call me,nobody sent E-mail that this item,s production discontinnued. Icalled hoeannex in one week after my order and they inform me about this.

 I would not shop here again

no problems

 I would shop here again

Ordered last month and still have not received cabinet pulls. After three weeks of not receiving cabinet pulls, called and was told the order would be delayed another 10 days due to a supplier problem. I received a tracking number but only after I called. I would have prefered if this company had informed me of the shipping delay without me having to call. Still waiting for my cabinet pulls.

 I would not shop here again

good experience. I would recommend based upon large product selection.

 I would shop here again

Originally reported item would ship in 2 weeks. It was ultimately shipped after more than 4 weeks.

 I would shop here again

I ordered a pair of sink drains after being told they would ship the next day. The following week when they didn't arrive I called ask about my order. They said it would take 8 weeks to ship, so I cancelled my order.

Six weeks later (after I bought the drains locally) they arrived. I wrote to customer service and got no reply. I called and left phone messages. No response. Nothing. The Better Business Bureau managed to have them call me and I explained the situation. They said they'd get back to me with return info. But they never did. Further they failed to respond to emails after that time.

So I got stuck paying for an order I cancelled. Their lack of response could only be construed as intentional. I call it criminal.

Avoid homeannex.com and their aliases. You won't be happy.

 I would not shop here again

I bought a couple of light fixtures last weekend, found these guys to have the best price on the internet. and got my lights within one week... even faster than promised on the site. will shop here again

 I would shop here again

I recently purchased a black toilet for a bathroom I am remodeling. The price was a lot lower than the competitors. I received my merchandise very fast, w/in 48 hours. When I opened the box it was a white toilet. I called Home Annex right away and was told it would take 7-10 business days for them to contact me on how to return the product, but not an apology. I waited and finally received my instructions. They received my merchandise back in their warehouse 32 days ago and I still have not received my refund. The customer service department will not respond to me any longer and has never taken responsiblity for their error. I would NEVER use or recommend this company to anyone.
I have since ordered through Home Depot and when I received it, it was broken. They sent me another one right out and even discounted it even though it wasnt their fault it broke. Their customer service was awesome!! I guess the saying is correct "You get what you pay for"!!!!!!

 I would not shop here again

I have not received the product yet. I called and was told the warehouse guy was not in, call back. Why should I have to do the work...poor service!!!!!!!

 I would not shop here again

Great price actually the best price. Shipping took longer than I expected. Price savings was worth the wait this time though as I could wait.

 I would shop here again

Over three months to get a refund – lost money on interest.

Customer service from Homeannex has been horrible. I ordered over $2000 worth of faucets and accessories from them. A few of the boxes arrived with the seals broken and the contents scratched ($450 worth). I reported this to Homeannex via their RGA process within 24 hours. It then took over 3 weeks for Homeannex to issue return authorizations and shipping labels. So far, a month gone by.

After receiving the shipping labels, I returned the merchandise to Homeannex within a couple of days. It was confirmed by UPS tracking to have been received by Homeannex within 4 business days of my receipt of the shipping labels. It then took TWO MONTHS, and MANY, MANY PHONE CALLS before I finally received credit on my credit card for the returned merchandise. Homeannex repeatedly promised the credit to my card within 3-5 days and repeatedly failed to honor this commitment.

Bottom line: OVER THREE MONTHS from purchase to refund for damaged merchandise. I would NEVER again purchase from Homeannex.


 I would not shop here again

Returns take forever not convient at all

 I would not shop here again

Paper holder did not come with the required bracket to secure to a cabinet. Suggest that you include a bracket or let the customer know that a bracket is required for cabinet mounting.

 I would shop here again

This was my first purchase through Home Annex on-line Store. In shopping for a special faucet for our bathroom remodeling project, I found Home Annex through a search engine on-line. It was very easy to locate the faucet we needed on-line. Their price   Read full review...

 I would shop here again

Ordering from Home Annex, and processing were very easy with prompt service. We received our correct order very quickly (approx. 1 week) with no problems at all.

 I would shop here again

At the time I purchased the light bulbs, I was not made aware there would be any delays in receiving the items. Then, a couple of weeks after the order, I received a note telling me the lightbulbs would arrive around March 10. After that, another email, stating it would be after that date - perhaps a couple of weeks. I am very dissatisfied because these are specialty light bulbs for a security light and now it's been nearly a month without a bulb in the light fixture.

 I would not shop here again

I had a great experience with Home Annex. Customer service was very helpful when I called with a concern and shipping was fast and efficient. I would definitely buy from them again. They have a great selection of lamps with the lowest prices I have   Read full review...

 I would shop here again

It was very easy however I have not rec'd my order yet so I can't comment on delivery schedule and timing. Depending on how that experience goes I would definitely use your site again.

 I would shop here again

My experience with Home Annex was very pleasant. I found them through Froogle.... Their selection is varied, their prices at least 10% lower than their competitors, and I have found them useful for many aspects of my home renovation--plumbing and   Read full review...

 I would shop here again

I needed to return the items (NO FAULT OF HOME ANNEX) They were the wrong color hue...hard to tell from the internet. I emailed for a return number and I would have likeD an acknowledgement that the return was being worked on. I never heard anything... was in limbo that they even got my return request, so I called them. Foreign Asian lady was a bit snippy but she got things going and I had a return number in a couple days. SO NOW WE WILL SEE HOW MY REFUND GOES......HAVEN'T SEEN IT YET BUT STILL EARLY. 25% RESTOCK FEE IS PRETTY HEFTY BUT THAT PROBABLY KEEPS THEIR PRICES DOWN.

 I would shop here again