Grand Wine Cellar

all went well,except i was given wine from a different year than the one i ordered. however the wine is good,and next time i will click the no substitutions box!!

 I would shop here again

Excellent. Pricing was fine. Shipping cost was fine

 I would shop here again

Agavero is a very hard to find tequila, so I was very pleased to find it here. The bottles came individually and thickly bubble wrapped so as not to break! I was contacted by customer service due to a UPS problem, but it was solved perfectly and quickly. I will definitely be shopping here again! :)

 I would shop here again

The company indicated that there was an error in the price of the product and would not sell it at that price. I received no notification from the company on the error. I initiated contact with the company via long distance phone call and was told a manager would call me back. No one called me so I had to call again to find out when the shipment would arrive because I needed it for a party. Needless to say I was very disappointed with the customer service. I ended buying the product at my local wine store.

 I would not shop here again

excellent personal contact via telephone [persons)

 I would shop here again

I looked and looked for a specific variety of brandy. Grand carried it, and at a decent price. Shipping was kinda' slow. They did not bother to respond to a couple of emails. I would only give them a D on customer service.

 I would shop here again

Staff was friendly and professional and very helpful. I am delighted to be able to locate this hard to find product. Many thanks to the wonderful staff.

 I would shop here again

I wanted to love them. They were one of the few mail order booze shops with a good single malt selection.

But I've been waiting 3 weeks with no delivery, no word, and now my tracking number won't match anything. Their web site is buggy. Sigh.

Fail.

 I would not shop here again

Great Customer Service -I Have ever gain in my Life , The Gentle Man name was AJ or Anjan he is an awesome Customer Service Agent and I would like yo purchase again and again Thank You oh Thank You Mr.AJ

 I would shop here again

Very good experience over multiple orders. I would vertainly use this business again.

 I would shop here again

This was one of the worst shopping experiences. Inept would be a good description. They sent me two cases of the wrong wine and then asked if I couldn't keep it and drink it (it was red wine and I ordered white)! I am still waiting for a promised credit for shipping charges to my credit card and finally received shipping labels to send back the two cases of wine. Today my husband and I have to drag these heavy boxes to a UPS pickup center. I would never recommend this place to anyone. They should not have a website. The woman actually complained to me that they don't like to ship 1.5 litres because it took her too long to pack. I must say though that the packing was excellent and the shipping was fast - too bad it wasn't what I ordered.

 I would not shop here again

The wine came quickly, was well packaged and was just what I wanted at the right price.

 I would shop here again

I was able to purchase the product I was unable to find locally. I was able to place an order on the phone with no difficulty and received it promptly. Would definitely order again.

 I would shop here again

quick and easy

 I would shop here again

Fast, easy.

 I would shop here again

Quickly delivered and very well packed to prevent breakage.

 I would shop here again

I ordered two different wines, neither of which did they actually have in stock. I had to call them a week after the order was placed to get this information and was lied to stating they were "just about to call me" and had sent me an email. Neither statement was true (no email received or in spam filters). Was offered different wines that were then substituted again without my permission and one was totally dropped from the order. The only thing they got right was the Vodka.

 I would not shop here again

Quick and easy on line ordering; they sent me an email notification when gift was delivered. I believe I was charged twice for gift wrapping but for the promptness of the order and delivery, I choose not to complain.

 I would shop here again

Very convenient. Quick and easy.

 I would shop here again

Received my NYC order overnight with regular ground shipping, both times I've ordered from them!

 I would shop here again

Fast, easy and efficient. Would shop with them again.

 I would shop here again

I was pleased to find these two items that I have had difficulty finding in the past.

 I would shop here again

Ordered 7 bottles of wine three and a half weeks ago. Received an e-mail confirmation of the order but no word since. Will contact the merchant tomorrow.

 I would not shop here again

I am very happy with Grand Wine Cellar because they are pretty fair on their prices and carry a real big variety of different wines that I was unable to find in some of my local fine liquor stores.

 I would shop here again

If i had to I would buy. They didn't even include a shipping recept with the order.

 I would not shop here again

no complaints

 I would shop here again

Good experience. ID verification may be necessary for credit card transaction. Knowing this at the time of purchase might have been more convenient.

 I would shop here again

On March 29, 2009, I ordered a bottle of Villa Massa Cream di Limoni, and after 3 weeks of hassle from Grand Wine Cellar I received the wrong item on April 21, 2009: Villa Massa Limoncello. The initial ordering process on the Grand Wine Cellar web site   Read full review...

 I would not shop here again

There was a slight misunderstanding about product but, merchant contacted me and cleared it up.

 I would shop here again

Grand Wine Cellar had in stock a special bottle of spirits that I was having a hard time finding. I placed the order two days before my brother's birthday and the gift arrived right on schedule.

 I would shop here again

Very easy - enjoyed having the items shipped to me.

 I would shop here again

My first experience with this vendor was very pleasing. My order arrived on time and in good shape, without any red tape. I will frequent this vendor again! Sincerely, Edward M. Lee Edward Lee Photography

 I would shop here again

Very pleased with the service. They kept the product for me until I was ready to receive it.Thank you GRAND WINE CELLAR.

 I would shop here again

Very Good> Would like to know if Copper Ridge wine can be purchased locally? Location Willard, Ohio 44890

 I would shop here again

Excellent service...have used before with same results and will use again..A

 I would shop here again

Very professional. Since my purchase reguired an over 21 signature, I had it sent differently from my billing adress, which threw up red flags. They called me and understood why I had to have it sent to a different address. My order was delivered on time. It was just as they said it would be on line.

 I would shop here again

Good

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Great service

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Just as advertised! Great price on a great scotch, delivered quickly, all the way to California. Will buy from Grand Wine Cellar again!

 I would shop here again

I am very satisfied with my purchase and with the handling of my order by this merchant. The quality of the wine was every bit as advertised. The shipment arrived in excellent condition and in a timely manner. The price was the very best in the market. Thanks.

 I would shop here again