FastFloors.com

I was quite concerned about ordering from FastFloors after reading all the negative reviews online. Still, the price for tiles was one third of what I would pay at Daltile store, so I decided to order. I submitted an order online and right away followed up by phone call to make sure my order gets processed. Representative on the phone checked on my order and said that it will be processed after they confirm tile availability. After two days I got my order confirmation. After two weeks I received an email notification that my tiles were being delivered by Estes Express - trucking company - and I was supposed to contact them to arrange delivery details. I did so, and we scheduled the date, but they (trucking company) did not want to provide exact time so my wife ended up waiting all day at home. Truck driver called at 9:30PM and asked if we can reschedule for the next day. Next day around 6PM truck showed up - and delivered a crate full of completely broken tiles! Obviously, after waiting for four weeks I was frustrated and did not accept the delivery (there was nothing really to accept). When I called Fast Floors next day, they were very helpful and apologetic (even though it was not their fault). The claim department manager was professional and polite. To make the story short, I got replacement tiles in three weeks, still three boxes were broken, so I got those replaced in on two weeks. Overall, fastfloors.com delivered on what they promised and on time. The issues I had were with trucking company, since they damaged the tiles first time, and their drivers are very unreliable. Fastfloors.com staff was always polite and helpful. Bottom line is that I saved about 50% buying from fastfloors.com, but spent muck more time that if I was buying locally. I think it was absolutely worth it. Negative comments are from people that can't understand delivery instructions or contract when they accept conditions of purchase. Some advise to people who will decide to buy from Fastfloors.com: don't schedule any contractors until you have all flooring delivered and checked; check all products while driver is still present; make sure you are ordering right stuff before you submit your order. Again, you can save money ordering from Fastfloors, just be prepared to do some extra work yourself. If you want, you can contact me at dyniame1@yahoo.com with questions.