ButterflyPhoto

Full review
TERRIBLE! Included CC# on email receipt. Never shipped product. Gave bogus FedEx tracking#. Poor customer service.

Butterfly Review.
WAIT! Don't place an order with this company!
1) I placed an order on 2/12/07. When I received the email confirmation, my ENTIRE CREDIT CARD NUMBER was included. 2) They do not give you estimated shipping dates. I tried to log into my account - had to have my password reset. I have yet to receive an email back to reset my password. (It is now 2/18/07.)
3) I was called the day after placing my order to be up-sold (warranty, accessories, etc.) I expressed my concern about the cc# being printed on my receipt and was told that shipment would be upgraded in an effort to make up for this error.
4) I was called the next day by the same rep who didn't remember he had called the day before. He also had no record of our conversation. (Wow. That's comforting.) I was told that my purchase would be shippped that day and that I would receive an email confirmation. Guess what? That didn't happen.
5) 2/18/07 - the order still hasn't shipped. Was given a FedEx tracking number that FedEx had no record of. I asked to cancel the order and was told I had to talk to someone else. That person said that my order was in the warehouse to be picked up today. (Notice, they can't keep their story straight.) Again, I asked to cancel order. Was told that it couldn't be cancelled bc the shipment was ready to be picked up. Ultimately, he said that he would "try" to cancel the order however, they may not be able to catch it before it gets on the truck. I received an email reflecting the order had been canceled.
6) 2/18/07 - after this, received a voice mail that the camera was "on the FedEx truck" and received an email with trcking number.
7) 2/19/07 - FedEx has still not picked up this package from Butterfly. (I confirmed this with FedEx and have the email to prove it!) They have not been notified by Butterfly that the package is ready.

**I was told that these issues were caused by a system conversion. I don't believe this because I have read other reviews from previous months who have had the same problem. Also, what sort of company doesn't test their systems before going live?

6) This company has a bad record with the Better Business Bureau due to complaints. (I wish I had checked with them first!) Apparent long record of poor customer service!

I keep postponing the posting of this review, however, I'd have for others to go through this. So, I'm posting now even though the drama isn't over.