Allergy Be Gone

Full review
Do not even consider doing business with Allergy Be Gone.  To try and rate their customer service is a joke because there is no customer service.  I ordered an exhaust fan I desperately needed to install in my factory.  I placed the order on July 15th and received a confirmation e-mail that the fan had been shipped.  So far, so good.  I waited a week and when I hadn't received the fan I called and they said the fan had shipped directly from the manufacturer and they would get back to me with tracking information for USPS.  Over the next two weeks I called them just about every day and they never once returned my call, just kept telling me they would call the manufacturer and get back to me with the tracking information.  I tried to cancel the order and was told I couldn't cancel the order because the fan had already shipped.  On July 30th, I received an e-mail that the manufacturer had now finally shipped, which made no sense because I had received an e-mail saying the fan had shipped on July 15th.  Meanwhile, we were operating without an exhaust fan that we desperately needed in our factory but this was a $336 fan so I really didn't want to order another one from somewhere else and end up with two fans when I only needed one.  I finally received the fan on August 17th and we installed the fan and it would not power on.  I called Allergy Be Gone and was told they would contact the manufacturer to find out about us returning fan.  We waited 5 days and Allergy Be Gone, in their usual manner, did not return our call.  We decided to bring the fan into local service repair company and see if it was a small problem that could be repirted.  As it turned out, the manufacturer had used the wrong power switch in the fan and it was also wired wrong (they used a 3-speed power switch instead of a 1-speed power switch).  The service company said they could rewire the switch and it would work fine.  They wanted to charge us $135, but we negotiated them down to $80.  I called Allergy Be Gone and told them we wanted to repair the fan because it would be much faster than returning it and having to wait for a replacement (especially since it took 6 weeks to finally get the first fan).  They said they would contact the manufacturer and call us back.  Once again I did not hear from them and so we just decided to fix the fan and deal with them through our credit card company to get reimbursed for the repair.  We got the fan back on August 24th and finally got it installed in the factory.  On August 26th, we received an e-mail from Allergy Be Gone with a return authorization from the manufacturer, as they did not want us to have the fan repaired.  I contacted my credit card company and sent them all the documentation and copy of the repair bill.  They said they could not help us with this kind of customer service issue because the company was willing to exchange the broken fan.  What is so crazy is had I just bought the fan somewhere else, and refused delivery when the fan from Allergy Be Gone finally came, my credit card company would have stood by me and credited our account and I would not be out the $80.  So, the lesson to be learned is that not only should you not do business with Allergy Be Gone, but if you have delivery problems with merchandise you order from any company, and use your credit card for the purchase, just refuse delivery and you will not have to pay for the item.