Alibris

Full review
This is the worst online store ever. I was drawn to them not knowing all the bad things that were about to happen in exchange for a low-priced item. They will only accept returns if the item is damaged. My reason, that I'd accidently ordered 2 of an item was not good enough. I think that's totally ridiculous. Things take over a month to get to you, which isn't every disclosed upfront. Customer service is non-existant. Look at their returns page, it's all about beauracracy and how they can get out of stuff. How do they stay in business?

When I went to return an item, I shipped it back paying for shipping, then just got an email back saying your return has been denied. There was nothing in the body of the email. I just don't understand that. It's very unfriendly, you'd never do that to a customer you hoped to have come back. This is what I imagine it was like to live in Communist Russia. Except we do have a choice of other retailers here... If asked what they should improve, I'd say everything. And do exactly the opposite of everything you're doing. Will they listen to me? No, especially in light of the fact that there is nowhere to leave customer feedback.