Great personal experience from a great store
A review by
bwash50 written on Dec 9, 2008
Full review
I can only describe our personal experience with A M Royal, and it was excellent. We knew exactly what we wanted to order down to the manufacturer and model numbers, and found the items on A M royal's web site without hassle. We ended up paying a total of $10 more than the lowest price on the web for 5 appliances. However, this extra $10 provided the full warranty as A M royal is an authorized reseller of the manufacturer, whereas the lowest priced reseller was not authorized. Rather than taking a chance with warranty issues, we felt the extra $10 was worthwile. Besides, it was still $756 less than a local store which also has a web site, and which would not match the price despite their claims of price matching. Our purchased items were shipped out the next day, we ordered on a Sunday. The boxes arrived in a timely fashion within 4 business days, well cushioned inside and outer shipping carton. They were also completely sealed and brand new, not recycled products.
The phone side of the transaction with A M royal’s customer service staff was pleasant and helpful. While the items were in transit we had an issue with the date of delivery and it was resolved with the customer service rep on the phone. It is always nice to know that when you buy high ticket items you have good support behind it and A M Royal provides just that peace of mind.
I’ll order from them again for the price and for the great customer service.
bwash50
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